Store policies

1. Privacy Policy

We respect your privacy.

When you place an order, we collect only the information necessary to process and deliver your purchase (name, address, email, phone number).Payment details (such as card or bank information) are handled securely by our payment service providers (e.g. PayPal, Klarna) — we do not store or have access to your payment information.We will never share your data with third parties except when required to provide the service (such as shipping carriers).If you have any questions or want to request deletion of your data, please contact us at: deepcoveai@gmail.com.

2. Terms & Conditions (Shipping & Returns)

Shipping:

Orders are processed through our print-on-demand partner and delivered worldwide. Delivery times vary depending on location.

Returns & Refunds:

If you receive a faulty or damaged product, please contact us within 14 days of delivery for a replacement or refund.

Right of Withdrawal (EU customers):

You have the right to withdraw from your purchase within 14 days, except for custom-made products (e.g. personalized prints).

Warranty:

All products come with a 2-year EU legal warranty.

For return instructions, please contact: deepcoveai@gmail.com.

3. Product Safety & Compliance

Age Restrictions:

Products are intended for adults.

EU Warranty:

2 years.

Compliance Information:

All products meet the lead, cadmium, mercury, and hexavalent chromium level requirements. In compliance with the General Product Safety Regulation (GPSR), DeepCove-AI and our partners ensure that all consumer products offered are safe and meet EU standards.

For any product safety related inquiries or concerns, please contact our EU representative at: gpsr@sindenventures.com